FAQ
November 26, 2021 2023-07-11 8:35FAQ
For more information, read our FAQ section below.
When should I place my order?
In general, the sooner the better. even if you do not know the exact count, it is best to reserve and then make adjustments as needed.
For Tents, Wedding’s and larger events we recommend to contact us about a month in advance.
Is there a minimum to place an order?
Yes, The minimum order for delivery starts at $150.00. With exceptions depending on the venue and location and borough.
If you cannot reach the minimum for the delivery, we can still deliver by adding an additional delivery fee. Or you can pick it up at out warehouse, located at 789 E 91st Street, Brooklyn, NY 11236. There is a minimum of $65 for processing and picking up an order. Please call to reserve before coming for pick up.
What do I need to reserve my order?
We need a completed rental agreement, with a credit card, and NYS valid ID of the credit card owner. A reservation is confirmed upon receipt of a deposit and signed authorization form.
What if I need to make changes?
All changes must be made at least 48 hours during business days prior to delivery. Additions to your order are welcomed and are subject to availability. Deletions must be made at least 48 hours prior to delivery or a cancelation fee will be assessed.
What are your delivery hours?
Normal delivery hours are from 8:00 AM to 5:00 PM Sunday through Friday. After hour deliveries are available and may incur additional charge. If you require delivery within a specific time frame an additional “Timed delivery fee” may apply.
What is your delivery fee?
Delivery charges are determined per the location, time and the amount of the rentals. If the delivery / pickup is delayed due to your event, an additional charge may apply.
Do you setup the rental equipment?
We set up and take down all tents, staging, and dance floors. Other items like tables, chairs, linens, etc. are to be set up by the customer. However, we can offer a setup package and breakdown with an additional charge.
What should I do once event is over before pickup?
All tables and chairs must be folded, bagged, stacked and ready for pickup in the same way they were delivered.
All flatware / dishware should be scraped, rinsed, and placed back in their original containers. Glasses should be put back in their racks.
Linen must be shaken and dry to prevent mildew and staining. And then bagged in the provided clear bags.
Damaged / Missing equipment policy?
Customer is responsible for damaged or missing equipment. a replacement cost will be assessed for anything due to lost, theft, abused or any damage to the equipment.
Repair costs might be adjusted after the equipment has been repaired or replaced.
Are we insured?
Yes, our liability insurance is available for all rentals, If you need a certificate of insurance please email us your requirements at least 5 business days before the event.
